Many of you have contacted me saying your customers are complaining about not receiving download links. You must make sure you tell them to check their junk mail, because 9 times out of 10 it is in there and they haven't checked and immediately come to you. Even on the order confirmation screen, it tells them to check their junk mail before contacting you.

On the very rare occasion that they did not receive their email, you can resend the email by going to your orders section, and clicking the little resend icon on the left of each order. This will resend the order confirmation email to both you and your customer.

My customers are not receiving download links after purchase. Its not even going into their junk folder now. Can someone fix this issue I'm having to go and manually resend almost half of my orders. Thanks

We were having a few issues with out email server so we have changed email providers now. The problem should have been sorted, please let me know if this is still happening. Sorry for the inconvenience caused.

Thanks this is good to know because i had to forward a few emails to my customers too